Returns and Refunds

We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason,If you wish to return any item after you have received your order, you may do so within 14 days of the date of invoice. Items can be exchanged or refunded provided they are unopened in the original packaging and in re-saleable condition. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*Please note that if you return any item due to a change of mind, you are liable for any return postage costs and postage costs for exchange of items.

Damaged goods

In the event of your order being damaged in transit please notify us within 24 hours of receipt. If external damage is evident on receipt of goods please sign ‘checked and found to be damaged’. If you fail to do this we may refuse a refund. We will then refund your order including postage costs. We may ask for photographic proof of damage.

Incorrect or missing item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away and inform our team which item(s) are missing. From this we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will cover postage costs.

Please email online@kumomoltd.co.uk if you need any further information or assistance.