We are using Royal Mail OR DPD to dispatch all orders.
Please note that we do not currently offer same-day dispatch.
*To qualify, Orders are processed and dispatching between 10 am – 6 pm, Monday – Friday, please allow 1-3 business days (excluding weekends and holidays) for your order to be handled and sent out.
Domestic Shipping Rates and Estimates
Delivery service | Courier | Transit time | Cost | Tracked? | Signed for? |
Order Under £60
Orders Over £60 (*Applies to Mainland UK only) | Royal Mail 2nd Class Recorded Delivery
DPD Standard delivery
| Standard 3 to 4 working days, excluding weekends and holidays)
| £3.99
| YES
| NO
|
*DPD will send you a text message and email notification the day before your delivery and with a 1 hour time slot on the day of the delivery.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at online@kumomoltd.co.uk with your name and order number, and we will be grateful to help you
*UK mainland does not include the following postcodes in the Scottish Highlands (Please see Scottish Highlands delivery below): AB30-38, AB44-56, FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
the couriers do not allow the above postcode, we apologize for this.
If you need more specific delivery information or have any further questions, please do not hesitate to contact us at:
online@kumomoltd.co.uk
